If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. USA: (Secure Flight data item added 18AUG10). There will be no staff travel office in Terminal 3. It is not possible to pre-book special meals for rebate passengers. Smart national dress or company uniform is acceptable in all cabins. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. This will give you your flight status. Have you already booked? Making staff travel easy and stress-free, like it should be! You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Please note this number is only available when calling within the UK. 01, 02 and 03 numbers are included in allowances else geographic rate. Enter employee name to find & verify emails, phones, social links, etc. Your booking reference consists of a combination of 6 letters and numbers e.g. Tell us about something using our online forms. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . Website: www.ba.com/heritage Please refer to the FAQ on my.baplc.com for further information. Customer Service Resources Customer Relations postal address Looking for a particular British Airways employee's phone or email? If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Use of a safety seat for an infant is not permitted on board for rebate passengers. BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Cloudflare Ray ID: 7a2c63981fec32af (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit We're sorry your travel experience with us didn't meet your expectations. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). 212 British Airways reviews. Try Social Media "DM via Twitter." How can I correct a mistake with one of the names in my booking? Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Fax: +233 (302) 823 233. Heathrow. Were keen to get to the bottom of your issues whatever they might be. The action you just performed triggered the security solution. By using ba.com you agree to the use of cookies. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Email: Liaison.1.council@ba.com They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. There are plenty of ways to earn British Airways Avios. Note: there is no dedicated bag drop desk for staff passengers. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. Refund requests may be subject to a servicing fee. The airport pair on your coupon must match the flight on which you wish to travel. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. This website is using a security service to protect itself from online attacks. Please do not ask any BA staff for an upgrade. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. Email: pass-issue.1.unit@ba.com Your booking reference consists of a combination of 6 letters and numbers e.g. Your IP: With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? It shows the number of listings and priority, but not commercial overbookings, etc. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. This is a public forum and we don't recommend that. This point is immediately before Security. How do I claim missing Avios or Tier Points on flights or other purchases? 2 . It is headquartered in London, England, near its main hub at Heathrow Airport.. Published Oct 14, 2021. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. Passengers without a listing will be refused travel. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Your booking reference consists of a combination of 6 letters and numbers e.g. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. You can email the site owner to let them know you were blocked. Flybe once provided more than half of UK domestic flights outside London. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. YIDxxS1 will mean you are eligible to the economy class allowance. Lorem ipsum dolor sit, amet consectetur adipisicing elit. How do I check the entry requirements for my destination? Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Please visit our Help centre for more support if you have a question about your booking or flight. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. If not, please call us. When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. The majority of our calls are managed by British contact centres. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. This website might use cookies for ads, social media and analytic metrics. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? AB2CD3. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. When will I get a response from Customer Relations? (BA Heritage Centre / Museum, at Waterside) Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Looking for a particular British Airways employee's phone or email? Email: contactba.ghana@britishairways.com. The majority of our calls are managed by British contact centres. Does my passport need to be valid for a certain length of time after my trip? This information has been found through the company's General Terms & Conditions documentation or. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. 159.65.154.158 Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. {{ userNotificationState.getAlertCount('bell') }}. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Click to reveal Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council Contacting British Airways - by phone or otherwise. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. You should then proceed to a bag drop desk. Claim baggage-related expenses or compensation. By using ba.com you agree to the use of cookies. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. / expiry date / FAQs. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Screen Reader users press Enter to select a Filter by product. All airports with self-service check-in kiosks. Lorem ipsum dolor sit amet consectetur adipisicing elit. Through check-in Through check-in is not available to standby passengers. One laptop bag OR one briefcase OR one handbag. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Updated 22/09/2020 10.07 AM (BST). When do my Avios expire? Search over 700 Please contact your preferred travel agent for bookings of 10 or more people travelling together. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . You'll see the most relevant contact details for you if you are logged in to ba.com. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Heathrow. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. Your booking reference consists of a combination of 6 letters and numbers e.g. 11. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. If you have any problems using the site, please check that your e-ticket has been correctly issued. 2011 BA Clubs Regus 450 Bath Road, Longford. Excesses may apply. If you need further details about refunds, please click here. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Contact information for British Airways (BA) Staff travel with its free or geographic phone number. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. If you have an item which exceeds that weight, you must re-pack into separate bags. Get contact details including emails and phone numbers Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. Your allowance will be in accordance with the type of ticket you are using. British Airways is back on the hiring road. Amenity bags will not be given to staff who travel in premium cabins. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Now, we're looking to build on this spirit and passion to make tomorrow . 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Please note that BA will not accept coupons for different airport pairs. Request duplicate receipts, proof of travel and other insurance documents As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Please visit our Help centre for more support if you have a question about your booking or flight. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. The kiosk will tell you what to do next, so please read the screen carefully. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. : To change a booking/action a refund please fax us where a colleague will be happy to help. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). When should I check in? The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. For the most relevant contact details, log in to your Executive Club account. Tel: 020 8562 5777 AB2CD3. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards.

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