New. INFO 30-Apr-2020 13:39:25,475 [0x00002440]: RefId:[c990b892-b72a-4b9e-ac6a-b66c1239191a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,061 [0x00002440]: RefId:[4d964666-3a4b-47cf-a5c8-fb389bcb6e26] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} These sensors are located in the bottom of the ear cups. It's unfortunate that the current release is not helping - it seems it even worsened the situation, never thought THAT would even be possible. Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. 2018 Plantronics, Inc. All Rights Reserved. Plantronics 27708-01 Specs. Select Sound. Mute issue with Skype for Business & Plantronics Voyager Focus INFO 30-Apr-2020 13:39:26,568 [0x00002440]: RefId:[e1abc942-44f2-4c1b-9c0c-69bc5dd6c608] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub It's bad, very very bad. could we kindly keep the language professional? 4. |__Plantronics Cisco Headsets INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[3ec6c21e-4722-4745-8292-5c1d31061809] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 0 |__Grandstream IP Phone Headsets The mute button on MS Team app does work. Is it possible to disable that notification? Even better, people want to wear it "so your investment pays off. INFO 30-Apr-2020 13:39:25,666 [0x00002440]: RefId:[c05fd5f6-0f15-461e-94e5-2c30df35d39f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 1. <>stream 2. |__Plantronics Wireless Headsets INFO 30-Apr-2020 13:39:26,192 [0x00002440]: RefId:[785517d3-900d-4cad-95b0-910235e37d96] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This thread is locked. |__Plantronics H-series Headsets Here is the SessionManager.log extract: 5. hbbd``b`Y$on$R z $X9 e,Qxb8?M u Could you confirm customer's Windows 10 version? Plantronics Blackwire 3325 USB-A - pl.factoryoutletstore.com INFO 30-Apr-2020 13:39:25,269 [0x00002440]: RefId:[a77ddc71-db8f-4860-aaad-1cf9f9d6b43b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,700 [0x00002440]: RefId:[bf974f13-3413-4849-b78b-a492fc6aa0c8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[d3481ff9-aa2b-4110-802c-2d3a5f436925] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 3 and our Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Find out more about the Microsoft MVP Award Program. endobj INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[1d1c7c5b-58d4-4159-a154-ce337d0f4cc9] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Is there anyway to turn off the mute announcement in Skype for Business This option is if you cant download third party software in your computer. INFO 30-Apr-2020 13:39:25,437 [0x00002440]: RefId:[bad94424-3c00-4d1f-91b5-e787525f1f75] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Power outage in Flevoland has police saying stay off the roads, don't |__Snom IP Telephone Headsets INFO 30-Apr-2020 13:39:25,437 [0x00002440]: RefId:[2a56f26a-f960-47d8-bd48-3cdd4f11df52] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. This is a button that allows you to take a phone call when away from your desk. 2) The sound duration is very long and the ongoing conference cannot . INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,218 [0x00002440]: RefId:[c078ae95-c187-4f63-b409-eb88a4953e1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted. Headset Mutes Automatically (16.3.240) - Microsoft Community Hub Details. Disable Mute Unmute noises and Toasts in Plantronics Hub endobj Uninstalled and reinstalled software for Plantronics Hub & Ring Central softphone. DEBUG 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[d489b766-7da2-47d1-afe2-fbd74c22bc68] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=MUTEOFF This is unbelievably annoying. Customer Reviews: Poly formerly Plantronics Voyager Legend Wireless |__Jabra Direct Connect Headsets Published By: Published On: . INFO 30-Apr-2020 13:39:25,786 [0x00002440]: RefId:[d69b03e9-b231-4d67-9270-8ffcd2c16a70] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Hi B B. INFO 30-Apr-2020 13:39:24,903 [0x00002440]: RefId:[0a250ff1-d1d0-4781-82ee-a64cc3ae93bf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I have a Plantronics Voyager Focus UC - BT600 - if the phone is ringing as soon as I pick the headset up from the table (for instance) it says Mute on, Mute off, Mute on, Mute off, Mute on. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Whatever the need, you have the ability to turn on and off the microphone on your Plantronics noise canceling headset whenever you like. startxref |__ShoreTel IP Phone headsets Repeat to reactivate; the LED flashes purple then blue. endobj NOTE: Choosing this option will turn off all notifications from Plantronics Hub, including for mute . INFO 30-Apr-2020 13:39:25,098 [0x00002440]: RefId:[14a7a913-2faf-4afd-84a7-e5ce4a79f9de] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> |__Yealink T20P T22P T26P T28P T38G INFO 30-Apr-2020 13:39:26,388 [0x00002440]: RefId:[bcf68f96-1a77-47c4-a273-60b7640b3963] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I guess yo ushould try that. INFO 30-Apr-2020 13:39:26,737 [0x00002440]: RefId:[c3987d44-d702-4f2b-8969-eacac40709d3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Form Factor In-Ear Only. Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work. I have tried everything you have suggested. INFO 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[04367436-6173-4784-af9c-d82da8a8b0af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To Turn Off the Mute On/Off Alert System Tray Notification: In the System Tray/Notification Area, click the Show hidden icons button, and then click Customize. From the Plantronics Software drop-down list, choose Hide icon and notifications. Poly audio devices have amazing acoustic features that improve your experience, whether you are taking a call for work or relaxing with your favorite music. If you have any more issues please work with our support organisation. INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[e0d393a6-5265-441f-afe3-3b140540ca58] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} While the call is active, mute the call from the device or Lync. INFO 30-Apr-2020 13:39:25,342 [0x00002440]: RefId:[1b75a38d-65f2-424c-9e4a-25d1a661b604] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . A talk time voice alert means sensors are working. Poly (Plantronics + Polycom) Blackwire 3225 USB-A, On-Ear Mono Wired BT600 - Mute on, Mute off, Mute on - Poly Community |__Mitel IP Phone Headsets Headsets for Poly (Polycom) Phones - Headsets Direct INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[08b66f77-a3d1-4bbe-a7ea-53d7a01769ad] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again KB4557957 https://support.microsoft.com/en-gb/help/4557957/windows-10-update-kb4557957 This is incredibly frustrating (both the broken aspect of the application and the lack of response). INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[b9b9d7a4-7fbd-4601-a957-9144b37923bc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Recently, whenever I mute/I mute myself in a meeting, I get a really loud verbal notification that overrides what my team members are saying. Buy Logitech H570e Wired Headset, Mono Headphones with Noise-Cancelling Microphone, USB, In-Line Controls with Mute Button, Indicator LED, PC/Mac/Laptop - Black in United Arab Emirates. INFO 30-Apr-2020 13:39:31,877 [0x00004ba0]: RefId:[fc4ccfb1-f3f3-40e4-be4c-c1628a4347d5] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged. INFO 30-Apr-2020 13:39:25,119 [0x00002440]: RefId:[3751fc67-eaea-404f-8009-5641bef1930b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,756 [0x00002440]: RefId:[974d4847-e577-4345-8c90-29c0b139af66] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[0c9076ae-0377-41e0-a20b-ed901910611b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Trucker Bluetooth 5.0 Wireless Headset With Noise Cancelling Mic for Phones PCs. Unplugged the USB DECT dongle, Plugged the dongle back in Launched Plantronics hub Switched audio back to the 8220 and it's worked fine ever since. This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off. Superior Sound that Won t Break the Bank. Go to settings. Plantronics B825-M Voyager Focus UC Bluetooth Headset with USB (202652-102) CA$ 249.00 The Voyager Focus headset features voice alerts that announce caller ID, connection status, and talk time, while a dynamic mute alert warns you if you try to talk while the headset is muted. The problem seems to be progressive, in that it appears to be occurring more frequently as time goes on. The glitch that we are talking today involves these sensors and the calibration of them, this means that maybe you have noticed that if you are in a call and suddenly you tilt your head, your microphone mutes. It will upload the log files to help us debug the issue. NOTE Plantronics Hub software allows you to customize your headset's behavior through advanced settin gs and options. INFO 30-Apr-2020 13:39:27,009 [0x00002440]: RefId:[49f22aa6-9092-411c-85ec-aa0dc0bad89e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,502 [0x00002440]: RefId:[fef900d5-b6ff-4e6d-90ee-35c8c7a95868] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,853 [0x00002440]: RefId:[e13b6f01-1564-4460-9821-6321b8ed5223] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Can you please file the bug through the Help/Report an issue menu. 2. If I reboot I can use other applications as normal but as soon as I start Skype for Business and initiate another call it is right back to the same behavior. Plantronics CS540 Wireless Headset Troubleshooting and Setup INFO 30-Apr-2020 13:39:25,021 [0x00002440]: RefId:[1accce18-7565-4c7c-b217-f21165dada12] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Open the Control Panel. INFO 30-Apr-2020 13:39:25,157 [0x00002440]: RefId:[65e4ab36-e8b2-4a40-9e06-7aef3dabd2e0] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. INFO 30-Apr-2020 13:39:26,849 [0x00002440]: RefId:[1eefcc6f-db79-468d-a340-72c0d3b2a8de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Very unfair.". Mute notifications during a meeting in Teams - support.microsoft.com INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[2f197334-0d96-4914-913b-d16be50b9563] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} As Spice911 comments, is anyone from Microsoft monitoring these conversations? INFO 30-Apr-2020 13:39:25,763 [0x00002440]: RefId:[d3a52a8a-0f21-42fc-80ac-1175bfa19c88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,270 [0x00002440]: RefId:[7a6888de-2474-4a2c-8a3b-ee3a70d0074c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again You can imagine how seriously unacceptable is in a job where I am on the phone about 60% of my workday! INFO 30-Apr-2020 13:39:25,341 [0x00002440]: RefId:[ec3da208-7de1-43d1-9325-d844f13d33c7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} With a single full charge, the CS540 will provide up to 6 hours of talk time. Cookie Notice 4V630tX24+9 INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[85b867ee-4841-4f86-b670-3c39e0713aeb] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Ok. - sancho.s ReinstateMonicaCellio Apr 13, 2020 at 8:46 INFO 30-Apr-2020 13:39:25,137 [0x00002440]: RefId:[735861f3-2df4-482f-913c-b086388bc0fa] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Pain in the rear! . INFO 30-Apr-2020 13:39:31,873 [0x00004ba0]: RefId:[6364d301-c5b9-4549-ab5c-27f6953cefa3] Plantronics::CallManager::MonoOnOff - elapsedTimeInMilliSec : 14000 For HP product support, please visit the HP Customer Support poly | Support Products DOWNLOADS & APPS Community Contact Support (0 ratings) ARTICLE ID: 000064053 Last Published Date: INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again For now the Plantronics with dongle BT600 mutes also on audio connect. INFO 30-Apr-2020 13:39:26,774 [0x00002440]: RefId:[0bcd4613-ac1c-4a21-a61b-b2039534a161] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To unmute the device, click Unmute. INFO 30-Apr-2020 13:39:25,360 [0x00002440]: RefId:[762f6d7b-acb0-4c0b-b9a9-b914ca56b823] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Plantronics Hub Known Issue: Mute not working on Microsoft teams with In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Model Plantronics Savi 8220 UC. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. INFO 30-Apr-2020 13:39:26,483 [0x00002440]: RefId:[d863f404-8382-4200-9133-a0068fd505d1] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,607 [0x00002440]: RefId:[b85f21da-b72b-4acc-b713-a3e2ceae46d5] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Hi, Could you confirm customer's Windows 10 version? INFO 30-Apr-2020 13:39:25,589 [0x00002440]: RefId:[7614e514-9e1c-4485-84a3-ab15551a15b3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} It's a POS. |__Toshiba DP5xxx, DKT3xxx Headsets Disable sensors You can disable your headset smart sensors through Plantronics Hub software under the Settings menu or in an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. |__Wireless Headset Systems All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). INFO 30-Apr-2020 13:39:26,465 [0x00002440]: RefId:[65ac0053-11b0-44b6-8bef-ac060c5eea53] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hea r "pairi ng" and the hea dset LED s flash red and blue. 4. $36.99 49% off. Is it possible to disable the "mute on" "mute off - reddit INFO 30-Apr-2020 13:39:26,237 [0x00002440]: RefId:[002ca993-15e2-4bbe-9114-c92578b35f69] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Best Buy has honest and unbiased customer reviews for Poly - formerly Plantronics - Voyager Legend Wireless Noise Cancelling Bluetooth Headset - Silver/Black. One question is are you using Sierra? I am running into the identical problem with the same release using a Jabra headset 9460 and the Jabra Motion UC headset. This headset supports long-wearing comfort with a comfortable, padded headband and pillow soft ear cushions. The headset icon turns green to indicate the device is unmuted. OMG this sucks! Sorry for inconvienience. I will advise to uninstall and give that a go. INFO 30-Apr-2020 13:39:26,132 [0x00002440]: RefId:[c9c74928-9770-447a-ab89-113452b641db] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Avaya Phone 94xx, 95xx Headsets Hi, Features Active Noise Cancellation, Call functions, Microphone Mute Button, Adjustable Headband, Volume Control, Rechargeable Battery, Noise . Savi Office: How to Mute or Unmute | Poly, formerly - Plantronics How to turn off Voyager Focus UC / BT600 mute alert? The headset icon turns green to indicate the device is unmuted. Contents Overview 3 Headset 3 Charge stand* 4 USB Bluetooth adapter 4 Connect and pair 5 Connect to PC 5 Configure USB adapter 5 Pair to mobile device 5 Pair USB adapter again 6 Fit and charge 7 Wear on the right or left 7 Charge your headset 7 Check headset battery status 7 Load software 8 The basics 9 Make/Take/End Calls 9 Mute/unmute 10 Mute on reminder* 10 OpenMic 10 Volume 10 Play or . INFO 30-Apr-2020 13:39:25,236 [0x00002440]: RefId:[0e82b773-c729-4a20-9619-089091d9e952] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,512 [0x00002440]: RefId:[9ce8d96e-645f-4edc-b58f-eccd1430f658] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again On the Properties window, go to the Advanced tab. issues. INFO 30-Apr-2020 13:39:17,458 [0x00004ba0]: RefId:[effc14b6-1deb-4c5d-b5de-47e4c5b9115a] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[584089ec-aa72-4437-a96f-c5be4e6ea4de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Disable WebEx mute integration from headset - Cisco