Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Help future customers by talking about customer service, price, delivery, returns & refunds. Difficult, posted 2 weeks ago Ordered it on Monday and it was delivered on Tuesday. 1996 Retro Nuptse Jacket. 44.99. Manners cost nothing. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. - Callum Phelps, posted 11 months ago Email never arrived so ended up going to a store on crutches to get a refund. Click the 'Copy' button to copy it. Rolling eyes, rude attitude. Ordered almost 400 worth of clothes for my son on the 12th of December! We need your email address to verify that your review is genuine. I would definitely recommend and will be a returning customer. Verification can help ensure real people write reviews about real companies. OG Stack Longline Puffer Jacket. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Here are 8 tips for writing great reviews. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood First and last time I will use this company. Bought a pair of Boss trainers at the end of November 2022. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Take care!Thanks,Rebekah. Purchased 2 pairs of Salomon trainers in different sizes. Popular Christmas FAQ All in all, satisfied with my purchase and dealings with this shop. Was told that neither was possible because I didnt return them in the original shoe box! I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. You have disabled javascript in your browser, please enable. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Price was unbelievable for what I got! Greater than 75%. 3 ratings with the average rating of 4 out of 5 stars. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We also ensure all reviews are published without moderation. Rock Woven Outdoor Pant. Next time it will be JD SPORTS for my next purchase. High performance sneakers, trending streetwear and exclusive product weve got you. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Thank you so much. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. | Read 8,321-8,340 Reviews out of 55,152 2023 Trustpilot, Inc. All rights reserved. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Companies can ask for reviews via automatic invitations. We hope to see you shopping with us very soon. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. In November 2022 I placed an order with FootAsylum and it never came. Get your sneaker fix anytime, anywhere with the Footasylum app. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Extremely moody.I've never seen such self absorbed people. Please refresh the page and try again. Extremely moody.I've never seen such self absorbed people. It goes against our guidelines to offer incentives for reviews. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. You will receive a verification email shortly. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Can I return my online order to one of your stores. Footasylum. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. This is the last thing I buy from footasylum from here on. They all fit perfectly. Bought a pair of Boss trainers at the end of November 2022. Will definitely be ordering from them again. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We hope to see you again very soon. Hey Getta,Thanks for leaving us a great review. Thank you so much. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. She got the problem sorted in minutes. You have 28 days to return your items and you'll need your original receipt or delivery note. Also it was delivered to Republic of Ireland avoiding customs charges. Will definitely be ordering from them again. New customers only. Ordered coats for 2 of my sons in the sale. Get Discount. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. I messaged a few guys initially who were very slow to respond and inresponsive. All rights reserved. Ordered coats for 2 of my sons in the sale. Take care!Thanks,Rebekah. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Alternatively, enter your order number and email address into Hermes to monitor your delivery. In real life, they are dull, boring and have no character at all. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Never again. They all fit perfectly. The kind your customers really want. Please note that we may share your email with the company to verify your order. Footasylum Discount Code: 10% off Everything. - Fred, posted 2 months ago Over 90 off RRP. Happy from start to finish! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Average Delivery Time. Asked for a pair of trainerscould not even tell what the guy said. Manners cost nothing. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Date of experience: 18 December 2022 I can't even point the blame at one member of staff because they were all terrible. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Received 2 small refunds for I don't know what! Order placed on Monday standard deliver paid for and the parcel arrived the next day. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Footasylum. If you miss this window, youll have to go through the returns process. Unable to get in touch with anyone from customer service to resolve issue. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Ordered Nike trainers. If this was my store, they would all be sacked. When you purchase through links on our site, we may earn an affiliate commission. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. It goes against our guidelines to offer incentives for reviews. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Suggested companies are based on peoples browsing tendencies. Beth is Home Editor for T3, looking after style, living and wellness. Ordered it on Monday and it was delivered on Tuesday. Replies to negative reviews in < 24 hours. These featured collections are typically the most popular and best-selling products on the Footasylum website. Check out what 59,467 people have written so far, and share your own experience. Happy from start to finish! Footasylum. We use dedicated people and clever technology to safeguard our platform. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Do you agree with Footasylum's 4-star rating? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Strengthen your review by uploading photos & videos. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Make sure your order is unused and in original packaging and labels. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Been trying via live chat, what's app and calling HQ. Companies can ask for reviews via automatic invitations. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. We hope to see you again very soon. 10/10 will not be using footasylum again. I will always order with footasylum I am very happy with the service and products. Footasylum has collected 369 reviews with an average score of 1.86. . My son lost out on his Christmas presents as a result. Thanks. Shocking service avoid disappointment. They were dispatched quickly and delivered within a few days to Northern Ireland. Then I started a new chat and got Sophie who was absolutely lovely. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. - KM, posted 1 year ago Nike Retro Fleece Jogger 4083633700 Mens Sportswear. They have sent them back to me and are refusing a refund. Shocking company - bought two items trainers and sliders order value 100.28 never received. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Delivery to Australia was super cheap and very very fast! Check out what 59,340 people have written so far, and share your own experience. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. This arrived within only two working days and all items were delivered intact and all there. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. High performance sneakers, trending streetwear and exclusive product weve got you. Companies can ask for reviews via automatic invitations. Subscribe in print, digital, or a great-value bundle. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Easy! We hope to see you shopping with us very soon. Do you agree with Footasylum's 4-star rating? One very disappointed son this Xmas! 2023 Trustpilot, Inc. All rights reserved. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. A refund can take up to 10 working days to show in your account. No greeting, no please, no thank you. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Totally amazing service cannot fault. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. We are so glad to hear you are happy with the service. Great to hear that the parcel arrived so quickly. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks,Rebekah. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Up to 50% . A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered almost 400 worth of clothes for my son on the 12th of December! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. In real life, they are dull, boring and have no character at all. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. 10% off at Footasylum on first orders with this promo code. 10/10 will not be using footasylum again. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. I can't even point the blame at one member of staff because they were all terrible. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Verification can help ensure real people write reviews about real companies. One very disappointed son this Xmas! As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Giving one star so I can leave this review. That is great news that they arrived a day early!We hope to see you again very soon. Delivery Methods. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Take care!Thanks,Rebekah. To contact the Footasylum customer service team, start a live chat on the website. High performance sneakers, trending streetwear and exclusive product weve got you. Shocking company - bought two items trainers and sliders order value 100.28 never received. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Received 2 small refunds for I don't know what! I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. | Read 2,661-2,680 Reviews out of 55,033 Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Only response was we would receive a call within 8 hours - that was two days ago! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. I would avoid at all costs. All students enjoy 10% off at Footasylum. Treated myself to some new trainers and jogging bottoms in the sale! Still over 300 down! Price was unbelievable for what I got! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. International Returns Most Popular And would recommend to all my friends amd family. Footasylum exchanges are only available in the UK. Ordered some trainers at 10.30pm amd paid for next day delivery. The lady at the till was no better. And would recommend to all my friends amd family. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I would avoid at all costs. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. I would definitely recommend and will be a returning customer. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Would you like to add a photos or videos? Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We often link to other websites, but we can't be responsible for their content. Delivery to Australia was super cheap and very very fast! Shoved the card machine into our face. Gain access to Footasylum UNLCKD through your main Footasylum account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ends: Mon 6 Mar 2023.

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