This doesnt happen often, but it has happened! If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. He tried to re-tie it down with new straps and put in a request for a refund. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. When you create and turn on return rules, you agree to the eBay Returns Terms. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. 01:47 PM Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. I also had a listing that was marked as parts only returned as defective? Adding tracking details to your return helpsprotect against delays or issues in the refund process. If you choose to use your own carrier, we recommend using a tracked service. Honestly, this is one of those lessons I have had to learn the hard way. Something went wrong. Good luck and sorry you encountered this circumstance. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. What if an eBay buyer damaged an item and wants a refund? If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. - edited Another sale previously had the buyer claim an item was defective when I know it was not. Escalate to eBay if you don't reach a resolution within 3 business days. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Say something like: There is a scratch on the back, please see photo #9 for details. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I always encourage our members to use those photos! Is there anything you can do? I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Why was my refund less than the amount I paid? nirE troP ,naM fo elsI. You are sure the item wa. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. (MBG). Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Something went wrong. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. After contacting the seller, it's up to you whether you want eBay to step in. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Seller with 11000 feedback. Get in the habit of getting information from your buyer for reasons they are returning. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Please read the rules They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". You can also check the progress of your return request at any time. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Something went wrong. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Check the seller's return policy in the listing to see who is responsible for return shipping costs. You can also find more information in our full article below. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. You can always report the buyer later for misusing the MBG. Many buyers only make purchases from sellers that offer a returns policy. Do I need to pay extra for the eBay Money Back Guarantee? As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. This months episode of the eBay Seller Spotlight podcast is live! 2022 Flea Market Flipper. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. 01-08-2020 Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The best option for you is to send a Return label, at your expense. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Covers your purchase price plus original shipping on virtually all items. Research your model before purchasing this because there will be no returns for buying the wrong item. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . How to issue a partial refund after the item is returned. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. 3. eBay will review your case and get back to you within 48 hours. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Ebay sides with buyers in not as described claims. Youll hear from us within 48 hours. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If, after a few days, youre not happy with the sellers resolution, were here to help. This will definitely help any return request case that comes your way and a good habit to get into. I cant make the buyer read it! The carrier will then go and pick up the damaged item and do its own investigation of the damage. Still, it wouldn't really matter what you put in the description. Thats the great thing about implementing these tips. Choose Print label. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. This happens more often than not. The eBay Money Back Guarantee is not a product warranty. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items.