All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Copyright 2023 Liveops, Inc. All rights reserved. Sign an Independent Contractor Agreement. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Keep in mind, the more you service, the higher your earning potential! We couldnt have done it without Openforce. Apr 04, 22 (Updated: Sep 19, 22) Existing Duo Security enrollments. Be the customer care voice of top brands, providing best-in-class service. Help patients get the most out of treatment plans. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Creatively solving problems. Copyright 2023 Okta. Easy global collaboration. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Love the flexibility of the jobs, but wish training was paid. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Thats up to you. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. If you have not created a ticket yet then you would need to register or create a new ticket to begin. I wish there was some type of base pay. But, the site does not guarantee that youll take calls during those hours. Autonomy. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Sound: Must have a sound card installed and be equipped with speakers or headphones. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Login to know the status of the ticket. Copyright 2023 Liveops, Inc. All rights reserved. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Improving Peoples Lives. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Support. The background check requires a $24.99 processing fee paid directly to our vendor. Keith Myers, SVP Business Technology, Live Nation. Learn about Liveops Enterprise Solutions Click Here . Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Support. All rights reserved. If there are system issues, you will not get paid. Enterprise Solutions. Check the Eligibility requirements and make sure were currently accepting applications in your state. Remember me. About Liveops Employee benefits & perks. Connect and protect your employees, contractors, and business partners with Identity-powered security. Rather, you are self-employed meaning you work for yourself, or your business. I trust them and look forward to more cooperation and partnership in the future. To have an identity management solution that wasn't cloud-based really wouldn't work for us. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. From professional services to documentation, all via the latest industry blogs, we've got you covered. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. I like feeling like Im helping people all from the comfort of home. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Want to give someone something unique this holiday season? 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Forgot password? Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Everyone else we spoke to claimed they were cloud-based but they weren't. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Single Sign On. Community. You are paid the the talk/email minute when working so your pay for each day will vary. Have additional questions about applying? We use cookies to improve your experience on our website. Want to become an Independent Liveops Agent. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. But what good is making your own schedule if you cant get a schedule? Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Gift Matching Scottsdale (headquarters) 1365 N. Scottsdale Rd. Not sure which client opportunity (or opportunities!) If there are system issues, you will not get paid. Support. Grow your home business through Liveops client network, working with the brands you know and love. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Read more. Please enable it to improve your browsing experience. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Enjoy the freedom and flexibility of being your own boss. They have to be accessible, easy to use, secure, and platform agnostic. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. For 10 years, she successfully owned and operated her own business in her home state of Indiana. First, check out our frequently asked questions about the agent experience and application process. Live far from an urban center? You can make money teaching it online. GM Regional Customer Care Operations, major utility. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Customers sometimes need to speak with a live agent. Or you do, but sit & sit with few to no calls? Still have questions? Onboarding employees has become much more efficient. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. View our background requirements here. Some clients also pay commissions. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Remember me. To find out more, read our Privacy Policy and Cookie Policy. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Password Remember me Or, sign in using: Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Set your own schedule to work around your life. The background check requires a $24.99 processing fee paid directly to our vendor. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Login here. If you have not created a ticket yet then you would need to register or create a new ticket to begin. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Liveops | Okta . Main hustle or side gig its all up to you. Were now out of the back room and working with the business to add direct value, Huckabay says. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Hello, Liveops. Independent Contractor management Ditch the paperwork and endless manual tasks. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. See all features. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Forgot Password Enter the email address associated with your account. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Go Further; Marketplace. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Companies across a variety of industries trust Liveops to provide virtual contact center services. Submit an application for an available virtual contact center opportunity. Money is amazing, but like every job there are flaws. Heres a direct link to where you can sign up. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Not everyone will be as precious with your business as you are. Agent Sign-In. It changed what we focus on as IT, he says. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Attack Protection. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. It was as simple as they said, adds Myers. Avoid Recruiting Scams When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Take our quick quiz and well recommend our top client matches for you. Discipline and setting expectations of yourself are key to working from home. Connect contractors to affordable commercial insurances. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Pros. You can actually enable a person to get to an application through the Okta platform. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Okta was leaps and bounds ahead of all the other providers, says Myers. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Sign an Independent Contractor Agreement. Unlimited Flex Vacation New Parent Leave Protection. Be a superhero sales agent with great earning potential. Consider holiday gift experiences. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Companies across a variety of industries trust Liveops to provide virtual contact center services. Liveops Nation Login. Get Directions 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Sell top insurance coverage to warm leads (license required). We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. By Veronicas pandemic story is unfortunately all too common. Life doesnt always run on a schedule. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops exists to improve people's lives, and . Login to know the status of the ticket. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. You can also manage cookies in your browser settings. Get started on your new home business Flexibility. To accept cookies continue browsing as normal. No problem. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Check the Eligibility requirements and make sure were currently accepting applications in your state. Quickly assessing customer needs and providing sound solutions. Earning potential. Sign in. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Copyright 2023 Liveops, Inc. All rights reserved. Were all looking at the same data one version of truth consolidated in a single repository. Pay, Vacation time, You get to work from home. Liveops is a legitimate company. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Forgot password? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Username or Email Password. The amount of paper eliminated alone was a huge benefit. Functionality Add this integration to enable authentication and provisioning capabilities. management. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. You get to dictate when and how often you commit to providing services. Collaboration tools are a huge part of us being successful, says Myers. We've been partnering with Liveops since 2010 for all our inbound needs. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Earning potential. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. The freedom of an entrepreneur. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Its a huge, huge advantage for us, says Myers. This means you can choose when, where, and how often to work! Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. As a lot of people in the company say: it just works. That syncs to Okta and then that person cannot access any applications. Come on board! This field is for validation purposes and should be left unchanged. ; The user selects the Duo Security option. Enjoy the freedom of being your own boss. Group Linking Link Okta groups to existing groups in the application. I still love it., You make your own schedule. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. You may also receive performance-based pay or other incentives. We didnt just evolve the remote contact center model, we revolutionized it. Public Relations e-mail (press@liveops.com) Locations. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Qualify and onboard contractors in record time. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. This is critical, says Huckabay. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Mobile first. Use your email address or username and password to sign into your WebCE learning center account. The sign-in URL is the web address you use in your desktop browser to access your company portal. Flexibility. Learn about Liveops Enterprise Solutions Click Here . Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. See Capabilities for more details. Login to track your existing support requests. Liveops SWA Array Overview This app integration supports Single Sign-On. Once the Openforceplatform was in place, a major pressure point was released. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Passwordless. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. McAfee and Norton were almost a tie but by far the most popular amongst agents. Here's everything you need to succeed with Okta. Looks like you have Javascript turned off! OR Look in your activation email. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Innovate without compromise with Customer Identity Cloud. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Learn More. Freedom. Liveops: Flexibility. Goodbye long commutes, rigid schedules, and busybody managers. Your customers deserve the best at every touchpoint. Login. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Flexibility. Apply now and a member of our team will work quickly to review . Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Login. IT Support You are using an unsupported browser. Its a good company depending on the project you are on. This means you can choose when, where, and how often to work! 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Learn more Tax Support Provide support to users of top tax software providers.

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