Will the event be reserved seating or general admission. Ticketek recommends that you select Registered Mail for these events where available. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. For security purposes, you must still enter your password when purchasing or updating your account details. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. General Admission (GA) is an unreserved section/event where seating is not reserved for you. How do I make a wheelchair or Accessible Seating booking? Held seats are sold on a first-in basis. What are the reasons I can request a refund if I have purchased Refundable tickets? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. The user will not be able to view the ticket. <> endobj If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. We sell tickets on a "next best available" seating system. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Venue/City Box Office - collect tickets when you arrive in New Zealand. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. When can I request a refund if I have purchased Refundable tickets? You can access specific privacy information for Friend Spotter . Going to an event with a social club, company, school, family or friends? No, we cannot refund the additional charge for the Refundable tickets. stream To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. I've been invited to purchase held seats by my friend, how many seats can I purchase? The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Tickets will not be issued to persons other than the credit/debit card holder. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Where can I find my AFL Membership number? These tickets will be cancelled and reissued in the name of the new ticket owner. How do I check the balance of my Gift Voucher? No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. How do I arrange for a new membership card to be sent out? You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Will AFL Membership dining have a priority system in place to access tickets? Upload your ticket. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Your barcode number can also be found via your online account here. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. The website only allows one invitee from a group to purchase at a time. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Sign In is displayed at the top of the 'My Events' section. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Change My Location Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. An Ed Sheeran fan shared a screenshot of their Ticketek message. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Can I delete the details of my saved credit or debit card? Have more questions about Ticketek Gift Vouchers? You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. The email account that the message has been sent to is full. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. How does Ticketek remember my preferences when I return? Print this PDF as this will be your access to the event. Visit the Ticketek Groups page for more information. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Juniors aged 7-14 years are entitled to purchase a junior ticket. No, refundable tickets can only be selected during the original purchase. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Tickets purchased to General Admission events cannot be refunded should they be lost. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Where do I redeem my Ticketek Gift Voucher? {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Group Bookings are available for selected events and are subject to availability. Do I have to save my credit or debit card details? By clicking this link, a web page will be displayed containing your ticket. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Can I forward my Mobile Ticket to a friend? If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If there is no connectivity at the venue, can Passbook tickets still be accessed? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? How do I update my credit or debit card details once they have been saved? For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Can I request a refund if I accidentally selected the Refundable tickets option? Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. How do I access Accessible seating tickets? There are no guarantees. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. I would still like my tickets mailed to me at my overseas address, is this possible? Select an event category type from the Genre drop-down menu and click 'GO'. Placing seats on hold and redeeming them is limited to online transactions only. The MCG does apply an additional transaction fee. Don't forget to bring your ezyTicket to the event. Ticketek may charge a reasonable fee for the replacement of tickets. If your location is not recognised, National content will be displayed. Tickets will be available to purchase, once onsale, through Ticketek. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Enter the required information in the fields provided. 3- 12 - Junior Ticket. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. If you arrive late, you may not be admitted until a suitable break in the event. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Ticketek's Group Bookingscan help you plan your next excursion. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Can I request a refund if I change my mind about attending the event? This means that for each event, tickets become available in order of best seating according to the promoter. Invitee B purchases the two seats they were assigned at step (b). If your session time expires, you will receive a notification and will be required to access the site again. Replacement cards cost $10. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Please try again, or try reducing the number of tickets you have selected. Please wait a few seconds for it to load. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Full Ticketek Refundable terms and conditions of sale can be viewed here. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Why does Ticketek want to access my Facebook details? Where do I select Mobile Ticket delivery? chevron_left. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. My Ticketek; Gift Vouchers; This allows the Friend Spotter feature to link your seat location with your Facebook friends. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Once you have selected your ticket(s), there is a time limit of. When will I receive my club of support merchandise pack? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Request details from Ticketek when booking your ticket. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Set up your My Ticketek account, or check the details in your existing account. Yes, all events that Ticketek ticket for can be found on the mobile site. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. They must present the relevant concession documentation at point of purchase and upon entry to the ground. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet.

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