Booking.com subsequently said that the matter could not be addressed by them and had to be taken up with the hotel! Please try again later. Room VERY POOR And DATED. Stayed for 14 nights and was impressed by this pet-friendly hotel. They take a card on check in which they charge with 100 deposit which gets paid back after 5 or so days , despite not owing anything on check out. In the evening, guests are welcome to wind down in the lounge bar. Overall Service And Experience Was DISGRACEFUL. We did the Groupon deal which advertised spa facilities, there is literally a tiny pool which was freezing cold, we got in and got out after 5 minutes, def not the relaxing afternoon we had planned. Extremely quiet (at very end if corridor). Sandwiches were fresh, but nothing special. We went to our room and called room service to order one tuna and one roast beef sandwich. Other logos or product and company names mentioned herein may be the property of their respective owners. The room was neat with walk in shower and had a private safe, a sofa bed and central heating. In my opinion for a 4star advertised hotel appalling service over all and a very disappointing stay. Cleanliness measures at The Grand Hotel include enhanced cleaning, hand sanitizer for guests, social distancing, and contactless check-in / check-out. It obviously didn't affect us as we arrived several days before - and I did feel sorry for those people who were clearly very, very inconvenienced. We called in for a small lunch, and we're impressed with the lobby and Compass Bar. 5*, Thank you very much for taking the time to review your experience with us today, we are delighted to hear that you enjoyed your cream tea. Youll have a private room with all the hotels amenities. It features a private bathroom, equipped with shower facilities, a hair dryer and a private toilet. Nearby attractions include Torre Abbey Leisure Park (0.5 miles), Torre Abbey (0.3 miles), and Jungle Journey Adventure Golf (0.4 miles). Number of rooms: 132. We make it clear when weve done this. Dining This hotel is home to a restaurant and a bar/lounge. ****DO NOT STAY AT THIS OVERPRICED. Wind down or work out - Whether you choose a spa treatment, hitting the gym or taking a swim, the choice is yours. The Grand offers warm and welcoming hospitality, in comfortable surroundings as befits a 4 star hotel in Devon. The barman just shrugged. more. As of Mar 5, 2023, prices found for a 1-night stay for 2 adults at The Grand Hotel on Mar 12, 2023 start from $53, excluding taxes and fees. The Grand Hotel 126 PHOTOS & VIDEOS Outdoors Room The Grand Hotel Torquay, Torquay | 2-3 minutes walk to Torquay Station Hurry! What are some restaurants close to The Grand Hotel? No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. 37,297 were here. Having Complained About Our Stay The Company That Apparently Oversees The 'Business' Totally Ignored Our Complaint. Room types may vary. This property has taken extra health and hygiene measures to ensure that your safety is their priority -, Destinations, properties, even an address, 1674130|2,1687990,1674130,1687860|3,1674130|5,1687860,1692660,1691080|4,1691080|2,1685250,1653460,1691080,1677620,1682020,1678140, Personal or sensitive information (e.g. Afternoon Tea , Function room mean and Breakfast was fine. There is no capacity for extra beds at this property. Sensitively decorated in a contemporary Victorian chic style, the ideals of comfort and relaxation are a priority here. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Request a copy of our Wedding Brochure for the Grand Hotel in Torquay. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. This spacious accommodation unit is perfect for 2 guests. We on this particular night were not the only table having the same issues of cold/ raw steak that was burnt on the outside. The bill came in the restaurant and they charged us for the full meal saying the Groupon deal would be taken off when we checked out, have stayed in many places but never had this before. Book The Grand Hotel, Torquay on Tripadvisor: See 3,723 traveller reviews, 1,535 candid photos, and great deals for The Grand Hotel, ranked #59 of 81 hotels in Torquay and rated 3.5 of 5 at Tripadvisor. This hotel offers an outdoor swimming pool as well as dry cleaning and housekeeping. Not the best stay, however the Cher that we had booked to see at the Princess Theatre was great fun. We didnt receive our complimentary Prosecco and were told at the end, of the night that we should of received a voucher on check in. Search for the cheapest hotel deal for The Grand Hotel in Torquay. Claim your listing for free to respond to reviews, update your profile and much more. I will be sure to pass on your praise to Anya personally. The hotels needs more renovation so if your just booking to stay please ask what you are getting before you stay. Prices for drinks and meals were extremely reasonable - particularly for a four star hotel - though the. The room I booked was cleaned well everyday and available for balcony. The room was nice although the bathroom was not very well cleaned. The Grand Hotel offers a continental or buffet breakfast. We loved pastries, cereals and fruit in the restaurant. The 4-star hotel is just off Torquay Seafront and 45 km from Exeter International airport. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether its just a rating or contains comments as well, etc.). Best wishes, We stayed on valentines night, our room was outdated, silicone peeling away in the bathroom and not particularly clean. more. No, The Grand Hotel doesn't have a casino. By clicking accept you are consenting to cookies being used. THE GRAND HOTEL - UPDATED 2022 Reviews & Price Comparison (Torquay, Devon) - Tripadvisor Europe United Kingdom (UK) England Devon English Riviera Torquay Torquay Hotels The Grand Hotel 3,685 reviews #60 of 82 hotels in Torquay Review Save Share Seafront Torbay Road, Torquay TQ2 6NT England 011 44 1803 296677 Visit hotel website E-mail hotel Everything was excellent and clean, I loved staff and rooms. Prices for drinks and meals were extremely reasonable - particularly for a four star hotel - though the. According to guest reviews, the hotel has been rated as. Contributions should be travel related. Our room - top floor corner room - had excellent sea views, comfy beds and furniture and clearly only recently new bathrooms. The food (being rather 'lazy' we ate in the hotel restaurant every night) was surprisingly good. A wide selection of eating options are also available close by. Fairly clean hotel, gorgeous breakfast, the location is ideal short walk to 5 different beaches, bus stop for Paignton and brixham. Which popular attractions are close to The Grand Hotel? There are similar hotels available. Just a short drive from Paignton, The Grand Hotel Torquay is located in Torquay and is moments from Torquay Railway Station. I booked a room with an exceptionally comfortable bed, an electric kettle, an individual safe and central heating. The room I booked was cleaned well everyday and available for balcony. The on-site restaurant, Restaurant 1881, features British cuisine. They are also applicable regardless of the sentiment of the comment. Please inform our team of any food allergies or intolerances prior to ordering. Yes. The most helpful contributions are detailed and help others make better decisions. Not the best stay, however the Cher that we had booked to see at the Princess Theatre was great fun. $77 per night (Latest starting price for this hotel). The TV is hanging off the wall If I pay 100+ for somewhere I expect a premium experience. Dining at The Grand Hotel offers a choice of fine dining at the award-winning Restaurant 1881, and for a more relaxed, less formal dining experience, The Compass Lounge serves a range of snacks and light bites with beautiful views across the bay. This service may contain translations powered by Google. One of the best massages ever - thank you Scott!! This lets us know that our reviews come from real guests, like you. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. We're located in the heart of Torquay with unrivaled views of the bay for you and your guests to enjoy throughout your special day. Once you book, we'll provide details so you can contact the property directly. We took our seats at a table, near to the central bar, and the two staff were busy briefly. Fairly clean hotel, gorgeous breakfast, the location is ideal short walk to 5 different beaches, bus stop for Paignton and brixham. Afternoon Tea , Function room mean and Breakfast was fine. If we find any, we delete them and, if necessary, take action against whoever is responsible. The problem the hotel clearly have - along with many hotels these days - is that they were clearly very short staffed .and some of the .. shame really because to me this was all that sometimes let the hotel down. 3rd Night Had TERRIBLE FOOD Meant To Be GOURMET Burger And Chips But Got BURNT UNIDIBLE CHIPS And RUBBER BURGER. I asked if I could then bring the sandwich back down. What are some restaurants close to The Grand Hotel? Booking.com does not accept responsibility or liability for any reviews or responses. The hotel is 1.6 miles to the pleasure Paignton Pier. Seafront Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Food in the restaurant was very good & breakfast was buffet style - could have done with some veggie sausages but it was delicious. This property is part of the Travel Sustainable programme, which means its taken significant steps to make your stay more sustainable. We hope to see you both again soon. Private bathroom Despite contacting customer service and making them aware of these issues, not even an acknowledgment that they had received a complaint was noted. When there is only 2 people on the table that shouldnt be a hard task. The helpful staff and overall property condition get good marks from fellow travelers. Take advantage of the wedding venue at The Grand Hotel if you plan to say "I do" during your trip. Special requests are subject to availability at the time of check-in and can't be guaranteed. Wireless internet is available in public areas for free. Finally, before writing this review I looked at others online it could almost be a completely different hotel that some people are talking about! From arrival to departure we were impressed with this hotel. Clear all filters or view Tripadvisor's suggestions. Tell us! Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Check-out time is 11 AM. Sensitively decorated in a contemporary Victorian chic style, the ideals of comfort and relaxation are a priority here. Charges for extra guests may apply and vary according to property policy. That means that you can always find a great deal for The Grand Hotel. Sea Front, Torbay Road, Torquay, Devon, TQ2 6NT. Spring Getaways is now available! getting served any food, absolutely outrageous! Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The bar / lounge area seems to have been been subject to refurbishment, and was extremely comfortable. This hotel is home to a restaurant and a bar/lounge. The Grand Hotel is on Corbyn Beach in Torquay City Centre, a short 3-minute walk from Torquay Station and 7 minutes' walk from Torre Abbey. Have fun with nearby activities like boat tours, hiking, and kayaking. Try removing a filter, changing your search, or clear all to view reviews. Such poor service, not what I thought fitting for The Grand! The sandwiches eventually arrived. Those preferring to eat at the hotel can dine at the on-site restaurant, open for breakfast. Fee for English breakfast: approximately GBP 18 per person. The 25 Boutique B&B - Adults Only 10.0 Excellent 25 Avenue Road, Torquay, United Kingdom Show on map An Edwardian villa, just 10 minutes' walk from Torquay's beach, and 20 minutes from the stunning harbour area, The 25 Boutique B&B offers free parking, a patio and bright rooms with free WiFi. But no, he just started folding serviettes, just ignoring us! With a private bathroom equipped with a shower and Tripadvisor performs checks on reviews. A mere 800 feet away from this hotel, Mr. Cook serves European and British meals. With a stay at The Grand Hotel, you'll be centrally located in Torquay, a 9-minute walk from Riviera International Conference Centre and 12 minutes by foot from Princess Theatre.