By continuing to browse the site, you agree to the use of cookies. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Yes. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Yes the resort is beautiful and access to the parks is great. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Changes are not permitted on the day of your visit. Nestled in a natural rock and among rivers. 450 Summer Street, Boston, MA, 02210. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. No, our Park tickets are not exchangeable for other products. and that option in not available via online purchase. If you visited our Parks: foto@xcaret.com Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Only adult individuals aged 18+ are allowed to drive. Do I have to reserve for a specific date? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. A seven Zip-line circuit which includes the tallest in the Riviera Maya. 3.9/5 Very Good! Lock in the lowest price from these sites. La Casa de la Playa. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). How do I open the ZIP file when I download multiple photographs? If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Yes, the activities in Xplor Fuego are designed for all family. We use own and third-party cookies to improve your experience on our website. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Yes. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Pick up at the airport could not have been easier. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Play it safe and take your own photos with I would have. Their eco-integrating design and premium amenities make them unique. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Advanced purchase discounts may vary depending on booking date and dates of stay. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. The photos of you and all your companions in a single package for you to fully enjoy your visit. Reserve now, pay when you stay. Help us preserve and care for our ecosystem! Refund will not be granted under any circumstances in this case. Each photo downloaded is a JPG file, and the videos are MP4. If youre a minor, you can ask an adult to drive you. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. . Is the discount for Quintana Roo residents valid throughout the year? But we purchased the photo package 2 parks & the hotel. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. per night. Yes, you can contact the photography customer service center. The time will depend on the location of your hotel, so we cant give you an exact time. Yes, you can access to the park with baby food, infant formula, etc. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Xcaret Hotels | Xenses Park Official Site You need to confirm your age by showing a valid ID card. FAQs; Customer Service. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Youll bring back home a terrific souvenir of your visit. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. We are here to serve you and to meet all requests, questions or suggestions you may have. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. They are encoded directly from cameras with high resolution. See all available properties in Middleton. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Fully refundable Reserve now, pay when you stay. What are the necessary physical conditions? With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. I can see them but they all say sample on the and not able to download. My hotel is not available for pickup, although I chose transportation to the parks. Other services (WiFi, ATM and gift shops). Xenses - Xcaret | Xenses Park Official Site the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. By HOTEL XCARET ARTE - 105 Photos & 15 Reviews - Yelp For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Underground River Rafts of 580 yards paddling with special hand paddles. You can purchase with a credit card or PayPal. Can somebody on a wheelchair access the Park? Please see our partners for more details. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. *MSI only with participating cards (banks) issued in Mexico. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com What types of files are the photos that are downloaded? Chetumal-Puerto Juarez Highway KM, Km. Service at every restaurant was never short of perfection. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. We had a great time. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. Saturdat to Sunday from 9:00 to 15:00 Hours. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. For more information, please consult our list of products and services found in the price list section of our website. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Advanced purchase discounts may vary depending on booking date and dates of stay. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. What happens if I forgot my download code? The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Remember to smile when you come across our logo pictures! The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. We are experts in creating unconventional experiences making your event extraordinary. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. What is the maximum number of people allowed on the vehicle? 282. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Old Navy - Paseo del Carmen Shopping Mall. Frequently Asked Questions | Xplor Park Riviera Maya Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Unlimited Xcaret Experience | Paradise for nature lovers | Barcelo.com Everything about the hotel was excellent. +1-888-675-2083. We stayed in a adult only area. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Full access with All-Fun Inclusive | Xcaret Hotels Strike your best pose, smile and take as many pictures as you want during your visit. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. . Children from 5 to 11 pay half the price. Yes. Can I pay with credit card or debit card of a person not included in the visit? How many times can I download my photos with my download code? No, this is why we advise you to bring one with you. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Your link has been automatically embedded. Photo Pass FAQS | Xcaret Park Official Site I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). What can I do? The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Occasionally, birds would land near him and hed speak to them or laugh at them. If you have an account, sign in now to post with your account. Restrictions apply. We can provide it to you if you have your purchase receipt. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. You just press the yellow button and stand wherever the feet are and you got your picture. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? "Its a great place to stay . What is the minimum/maximum weight allowed on zip-lines? The download code is valid for 30 calendar days from the date of purchase. He is a pool technician. Restrictions apply. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. Paid for in US $ we received the hotel photos only. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. Xcaret: DO NOT MISS THIS PARK!! You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Review collected in partnership with this hotel. Other services (ATM, WiFi and gift shops). Your previous content has been restored. We invite you to join our program of using biodegradable and chemical-free products! My package also expires in a few days. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? There are several options of payment depending on the currency chosen on our websites. Outside Mexico. Xcaret: photo pass worth it? - Playa del Carmen Forum Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. 5/5 would recommend again. Are these activities allowed to elderly people? A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. This change is valid only 24 hours in advance. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Fill out this form and one of our agents will follow up on your request. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. If you visited our Parks: foto@xcaret.com The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? The pass is very much worth the money. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. This hotel features a rooftop terrace and a bar/lounge. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time.

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